General Webinar Rules

  • It is one person per registration
  • Webcams are required to attend our webinar courses. You must use a webcam to attend.
  • Recording is not permitted
  • All course material is copyright-protected

General Seminar Rules

  • It is one person per registration
  • Recording is not permitted
  • All course material is copyright-protected

Cancellation Policy

CAN’T MAKE YOUR SCHEDULED SEMINAR/WEBINAR? You may send a substitute even at the last minute at no charge. For a refund, the cancellation notice must be received in writing thirty (30) or more days prior to the class date. Please send a cancellation notice to Please be aware that refunds issued will be subject to the processing fees if paid by credit card and any shipping fees and cost of materials provided.  No refunds will be granted for cancellations/transfers received within thirty (30) days of a course date. Cancellations/transfers received within thirty (30) days of the class are subject to a $125 fee per class. Once the fee is paid, you may then transfer to another class date within one full year. In fairness to all attendees, confirmed attendees who do not attend their scheduled course are liable for the entire registration fee unless prior written notification is given to the Global Training Center office.

Global Training Center shall not be responsible for cancellation or delay in providing training services resulting from causes beyond its reasonable control, including, but not limited to: acts of God; strikes or other labor disturbances; equipment failure; delays in transportation; war; acts of terrorism; riot; epidemics; disease; national or regional emergency; government order; floods; fires; unusually severe weather conditions; accidents; or other contingencies the non-occurrence of which was a basic assumption on which the purchase of the training event(s) was made.

Seminar Confirmations

Please contact our office if you do not receive a seminar confirmation at least two weeks before the seminar. We recommend you do not make travel arrangements until you receive a seminar confirmation. We reserve the right to cancel any training class in the absence of quorum participants. If cancellation occurs, registered attendees will receive a full refund of their registration fee or be provided with an option to transfer to another date. Attendees will be notified via email. In the event of a cancellation, Global Training Center cannot be held liable for expenses incurred, such as travel or other related costs. We reserve the right to refuse service to anyone.

Makeup of Partial Course

If you could only attend part of a course, we do not allow the makeup of a partial course. If you are signed up for a multi-day course, you must attend your scheduled course dates. We do not allow transfers of a partial course.

How do I pay the transfer/cancelation fee?

Click here to pay the $125 transfer/cancelation fee

If you have a complaint or a question regarding our policies, please call the office at 915-534-7900 or file a complaint in our contact form.

Corporate LMS

Trade Compliance Training on your Corporate Platform, or use our hosted solution that provides reporting, certificates, and digital badges!

Private Training

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for your success.
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Trade Compliance Books

International Trade Compliance Books! Get a free reference book with the purchase of most of our courses or purchase more from our extensive library.


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